estamp support
A question, or a problem with a card or a subscription? Write to contact@estampapp.com. We answer within two business days.
Delete your estamp account
In the app: Profile → "delete my account" → confirm. Deletion is immediate.
Without the app: email contact@estampapp.com from your account's address with the subject "Delete my account". We delete the account within 7 days and confirm by email.
Deleted: your profile, cards, history, rewards and, if you have one, your shop and its data. Billing events, which hold neither a name nor bank data, are kept for 10 years for our accounting obligations.
Merchants: deleting the account does not cancel the subscription. Cancel it first in your App Store or Google Play subscription settings.
Manage or cancel the merchant subscription
iPhone: Settings → your name → Subscriptions → estamp. Android: Google Play → profile → Payments & subscriptions → Subscriptions → estamp.
A missing stamp?
Stamps are approved by each shop. If a request was declined or expired (at the end of the day), please check with the shop directly.